Town area Luton town.
All Guests please note the following rules when staying with SPI Castle Apartments:
1. CHECK IN
Please present your photo ID card, Passport, Driving Licence or Temporary Residence Card upon Check-in.
2. STRICT NO SMOKING POLICY
(As of July 1st 2007, smoking in any public place is against the law) Smoking is ABSOLUTELY NOT ALLOWED inside any of our apartments. We th(URL HIDDEN)proprietors hold the right if any evidence is found that any of our guests have been smoking in any of our rooms (this includes smell of cigarettes or any smell so intense attempting to hide cigarette odour in rooms or cigarette butts found outside bedroom windows) to add £100 to the bill for the expense to us for loss of earnings, the dry cleaning of curtains, bedding and carpets, etc. If the guest is part way through a stay they will be asked to leave the premises with no refund being given*. Please remember this is not just the accommodation provider's policy - this is the LAW. It is within our rights to contact the local police and the guest would be liable for a fine of up to a £1000 for smoking in a designated non-smoking room which is classed as a public place by law.
3. GUEST'S BELONGINGS
Guests are particularly requested to lock the door of their rooms when going out of the apartment. SPI Castle Apartments will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either the hotel room or locker or any other part of the hotel for any cause whatsoever including theft or pilferage.
Pets are not allowed in the building and you will be subject to the same situation as with smoking on the premises.
5. DAMAGE PROPERTY
The guest will be held responsible for any loss or damage to the SPI Castle Apartments property caused by themselves or their guests. By signing this agreement you authorise SPI Castle Apartments to charge any of these costs should they arise to the Debit or Credit card used to pay for the studio. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the SPI Castle Apartments will not be responsible for any resulting fees or charges.
6. NOISE/DISTURBANCE POLICY
Parties and private events are strictly prohibited in the guest rooms and suites. If we do receive complaints or find any evidence guest will be evicted from the hotel with no refund. No loud music can be played between 10pm and 10am. Please noise must be kept to a minimum when entering and exiting the building or when using the common areas such as corridors, lift, etc.
Guests are asked to hand keys in at reception every time they are leaving the premises for safe keeping. Lost keys or not returned keys at check-out will be charged at £30 each.
8. CHECK OUT
Check out time is at 11am, please inform us if you wish to retain your room beyond this time. Extension will be given depending on the availability and our tariff for late check out options will be charged. On failure of the guest to vacate the room on expiry SPI Castle Apartments shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
SPI Castle Apartments will be the judge as to whether any of the above rules have been broken, and we reserve the right to add any further rules. If SPI Castle Apartments feel any of these rules have been breached then the offending guests will be evicted from the premises and no refund will be given. SPI Castle Apartments has the right to request any guest to vacate his/her room or other areas of the apartment forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default SPI Castle Apartments has the right to remove the Guest luggage and belongings from the room occupied by him / her.
Please sign and date below to confirm that you have read, understand and agree to the above rules.
GUEST DETAILS :
Full Name (PRINTED): _____________________________________________________________________________________________
Phone Number: _____________________________
Email Address: _____________________________________________________
*This statement is due notice of these charges and no discussion will be entered into on this matter. This smoking policy forms part of our terms and conditions and is covered by the legally binding contract you agreed to enter into by booking accommodation with us. By entering into this contract you are authorising us to make the above charges to the card without any additional consent being required.
SPI Castle Apartments / (PHONE NUMBER HIDDEN) / (EMAIL HIDDEN) (URL HIDDEN)
We love meeting different people and nationalities and learning new cultures and traditions. We love sharing our values and beliefs with other people and taste different foods of the world.