We treat guests with respect, discretion and professionalism. And since we are Villa Carmen we wish to go even beyond that, taking every opportunity to exceed all your expectations.
- When you arrive at the Villa Carmen, introduce yourselves by the name under which you made the reservation. To check in, submit your identification documents at the reception desk. Submit a copy of the voucher at the reception, too. The Villa Carmen needs it to provide the ordered service. At the day of the departure, you are required to leave the room until 10:00 so that it can be cleaned and prepared for other guests coming after you. With prior announcement, you can keep the room until 14:00 with additional 50% payment, or after 14:00 by paying the full amount of daily rent. Please promptly report any malfunction or failure to us. Please take care of the apartment inventory and other equipment. The guest who causes damage to Villa Carmen property on purpose or by accident will have to make restitution for the full amount of damage. At the day of his or her departure, the guest is obliged to allow the Villa Carmen staff to check in his or her presence all rooms and house appliances to prove that they are not damaged. Only then is the guest allowed to depart. All unreported damages will be claimed in a lawsuit against the guest.. Please take care of the rented room or apartment, and turn off electric appliances and taps. When leaving the room, close the door. Please do not disturb other guests by loud noises in apartment and hallways areas especially from 22:00 to 8:00 hours. We ask each guest to be careful and do not produce noise that can bother other guests. Please do not walk and stay in the public areas in inappropriate clothing, i.e. pajamas, underwear, bathing suit, etc. Walking without clothing is strictly forbidden. If your valuables, jewelry and documents are not kept in the available en suite safety deposit box, the Villa Carmen does not assume any responsibility for their possible disappearance. In cases of door key loss please inform us of the incident. Please make sure you do not forget anything at check out. Forgotten items are sent to the guests' address only at their request. Room inventory (pillows, blankets, towels, etc.) are intended for you to use while staying in the apartment and are not to be taken out. You are obliged to leave the room or apartment you rented as you found it upon arrival –clean, tidy and undamaged. The guest who violates house rules and disturbs the peace will be unconditionally refused accommodation. In case that we cancel accommodation to the guest because of violation of internal rules, the guest will have to pay the total amount for accommodation during the reserved period, regardless of the shorter stay.
Otkažete li više od 7 dana prije početka rezervacije, dobit ćete povrat od 50 % iznosa. Otkažete li 7 ili manje dana prije početka rezervacije, nećete dobiti povrat novca.