4 gostaStudio1 krevet1 kupaonica
Nedavno je 12 gostiju o ovom smještaju reklo da je besprijekorno čist.
Cataleya Aruba Vacation Apartments je Superhost
Superhostovi su iskusni domaćini s izvrsnim ocjenama koji se iznimno trude gostima osigurati savršen boravak.
Dobra organizacija prilikom dolaska
95 % gostiju koji su nedavno ovdje odsjeli ocijenilo je postupak dolaska u ovoj smještaj ocjenom od 5 zvjezdica.
Modern Studio with an open layout and a lovely private roof deck surrounded by palm trees. Freshly decorated with pops of yellow and blues. A great peaceful Getaway & Escape only minutes from the beautiful beaches near the High Rise Hotels.
Besplatan parking u sklopu smještaja
Prostor za rad na prijenosnom računalu
Sušilo za kosu
Nije sigurno ili prikladno za djecu (0 – 12 god.) i kućne ljubimce
Zabranjeno pušenje, zabave ili događaji
Vrijeme dolaska je bilo kad nakon 15:00 i odlazak je do 11:00
Samostalni dolazak (digitalna brava)
Cantaleya can turn very aggressive when it comes to pay extra taxes at her Aparment, maybe not the right place to stay if you want to relax and enjoy your vacation without being told that they will call the police if you don’t pay the taxes because you were not aware of it.... aw…
Cataleya Aruba Vacation Apartments odgovara:
Good afternoon Paty, This review is quite unfortunate and unsettling to us. Your parents requested a late checkout and we were able to provide this to both of them gladly. The taxes as advised to your parents and you and Airbnb directly was clearly stated in our listing, secondly as soon as a guest reserves we send a general message which again states that taxes are not included; thirdly we send an individual message specifically about the taxes and confirm the exact amount of taxes that need to be made before check out. Upon your parents arrival it seems you made this reservation and did not provide the two of them with any of the information sent. We send all our guests links with pictures and instructions for self check in; the wifi codes, even directions. Your parents arrived and called us as they were not aware of what to do (They never received note of all the links and instructions and wifi codes); we gladly opened the door for them and checked them in which is when they made it clear to us that their daughter reserved and did not transfer any of this information to them. They even apologized for the confusion. Our reviews are strong and positive because we take so much pride in our family business and happy guests is always our focus. But it is very unsettling when lack of communication among the person reserving and the actual guests ends up affecting us negatively. We would never Paty call a police over taxes in fact they paid the taxes and we called Airbnb right away as they checked out since we received from you a request for a full refund of taxes. At this moment we called Aribnb right away and they had access to conversations between me and you and our actual listing and agreed that we were not at fault which is why your dispute was not successful. The word police never even crossed our minds; that would never be a police matter. Unfortunately it seems your parents got so angry because they were not aware of anything; we provided all information because we want to avoid misunderstandings. But in the end it is a guests responsibility to read our listing as thoroughly as possible. We take time to create templates for every matter regarding your stay so it is important to take the time to read this. Hopefully future guests can read all of our reviews and understand how serious we take pride in what we do. We will continue to do a great job with all of our guests:-)
Cataleya Aruba Vacation Apartments je SuperhostSuperhostovi su iskusni domaćini s izvrsnim ocjenama koji se iznimno trude gostima osigurati savršen boravak.
Born and raised in Aruba:-) Living the dream building vacation rental apartments and hosting our lovely guests from all over the globe!
Jezici: English, Español, Nederlands
Stopa odgovora: 98%
Vrijeme odgovora: u roku od sat vremena
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