Thank you for taking the time to share your review. I am surprised to see this review, it seems that you were quite happy with your stay when you talked to me! I think I need to mention few points here to make things clear. I tried my best to entertain your requests back and forth when you negotiated the price three times and changed your schedule twice, I offered you early check-in and also late check-out when you requested complimentary to make it more comfortable for you and your family.
However, you left the place with tons of baby diapers all over the place and did not even take the old diapers out The place smelled for three days and cleaners had to go back twice to the unit to make sure it's back to tip-top condition. I wish I could upload the photos here. I have not had any experience with any other guests like this before. You called me at 3:15am with questions about the internet router/modem as you messed up with its setup and wanted to connect other cables/wires to it. I still called you back right away and ask the internet company tech to help resume the service at 4am. The mattress in the main bedroom is a top-of-the-line AmeriSleep which manufactures one of the best in the country, I don't understand how it was "uncomfortable", all the previous guests loved it. There is absolutely no mold in the bathroom, the bathroom has been recently fully renovated and is checked/cleaned after each guest. Regarding the keys and the lockbox, you left your lockbox open with the combo dialed, and the cleaners only asked you to make sure you close the lid , shuffle the combo and close the cover for safety.
Thank you again and I wish you all the best with your next stay.