This was my first airbnb stay and, sadly, not a great experience but it is all fixable by the host so that's good news.
First, the positive - the location in the hills and the view was unexpectedly spectacular. I don't even think there's a picture of this amazing view in the listing.
Now the challenges. The biggest by far was communication and responsiveness. I totally understand hosts might keep a separate airbnb phone to maintain privacy but if you do please answer it. It was usually hours between texts and responses while I was there and when the text is"what's the front door code" that's just not ok. The voicemail was full and nobody ever actually answered the phone the several times I tried.
I wouldn't have needed to contact the host at all if they had done any sort of planning. I needed information like how to actually find the unit (orange cone at the bottom of the driveway on the street)? Is there a door key to the unit or do I leave it permanently unlocked? What's the code to the main front door? Where do I park? What's the Wi-Fi password?
Now the unit, rustic doesn't quite do it justice. No heat that I could find, no cold water in the combined kitchen/bathroom faucet (just hot), a very finicky shower valve ready to scald you with a second's notice including the valve itself which gets incredibly hot and since the shower isn't larger than a human being you will back into it accidentally, outlets without faceplates, balcony on a hill without a railing (this place is highly unsafe for children) and be careful with the one bath towel you get because that's your hand towel and kitchenette towel too. Bring your own soap as well, seriously?
Perhaps some of these things are typical for airbnb but I doubt it. It will truly be difficult for me to work up the courage to try another airbnb stay in the near future.