We are very sorry that Jason's experience with us was unsatisfactory. We were unable to place Jason in another unit because we were otherwise fully occupied.
We had been trying for days to get the "crazy lady", who had a noncontageous irritable bowel syndrome, to leave, but it is harder than you might think to remove someone who had prepaid her rent, and who, when we removed her, would have been homeless. We were finally able to make other arrangements for the lady, and in fact removed her several days after Jason left.
Again, we regret the unsatisfactory conditions that Jason experienced; and we do not expect a situation like that again.