First things first, when I got to the Airbnb at 11AM, I rang Maria and told her I was there, she replied 'oh I can't right now, you need to specify a time, can you come back at 4?' Which I understand is partly my fault as I didn't tell her what time I was arriving, but the ad did say check in time was flexible. So I was left in Milan with all my luggage and nothing to do until 4PM.
Then, we got there and the place was basically like an organised mess. There was stuff all over the place. While I quite liked this idea, my mother hated it and described the place as filthy. We asked about the breakfast which is supposedly included with the room, and the price. She said she's not doing that anymore, yet she is still advertising it?
Then she told us she would not be around and she was travelling, so we had to get in contact with her friend if we needed anything, which is pretty bad.
The room had no fan and sleeping in the blistering heat was awful. Also the toilet roll ran out, leaving us to have to purchase more. There was no shower either, just a bath, which is quite inconvenient.
Finally, while she was there she asked what time we would want to check out, and we said around 4PM, as our flight back wasn't until 7PM. She seemed a little hesitant and explained that it depends on the time that the next guests arrive, even though she left me waiting around in Milan for 5 hours with all my luggage and nothing to do, while other Airbnb guests were there.
On the last day, she rang me at 11:25, requesting that we leave the room at 11:30. We had already left the place to go out for our last day and left our luggage in the room while we were out. I explained to her that we were out and she insisted that we get back to the room as soon as possible to move our things out, and also cheekily asked us to 'leave the room as clean and as organised as we had seen and loved it', wow. So, we had to leave our nice day out, rush back to the Airbnb and collect our things, and then either pay to leave them at the station (30 minutes away on public transport) or lug them around with us all day.