I would agree that communication was a problem with Aimee. I expected more, much more and she clearly expected less. I found her communication level very non responsive in many common ways so I assumed she was somehow not getting my communications. Following up or keeping her in the loop clearly irritated her but may have taken all of ten minutes in her entire stay. The stay went fine.. in a purely functional way since she paid and left on time but normally people respond to a text when I ask them if they got in okay. It doesn't take a lot of time to reply or act like you are interested in the other persons feelings. I am an absent owner so I never see my guests and when they don't respond in one medium, I have learned to try another... since years of experience have taught me how many things can go wrong when you are not clear. Aimee did not tell me she had a problem with the cleaning fee but had she communicated her concern, by taking pictures or sending me some notice as required by Air rules, we might have been able to do something about it with the cleaner. If you don't say something, then how am I going to help from 500 miles away? But for future guests, $77.00 is the least you can get anyone to come clean and change linens in Park City that is licensed, reliable and insured that Prospect Development will give key access to... and its the only way I can make sure that clean linens are on the bed for the guests, towels are out and toilet paper is fully stocked. About 18.00 of that fee is to rent those linens, pay for those small bathroom toiletries etc... so she will have a clean experience. There are no laundry facilities in the development as I clearly state so getting hotel quality service in a timely manner is simply expensive. Its more expensive to have it done elsewhere. New carpet and some cabinets are or is planned for November when we remodel another one at the same time and finish additional details on this one. In short, I expected more communication and had I got it, she would have gotten less repetition, since it would not have been necessary. I am sure that someone else in a different situation will do fine with (Website hidden by Airbnb) I have done with other guests. I err on the side of more communication than less and sooner rather than later as preventive rather than remedial. Keeping a guest informed has worked for me almost all the time for six years. It didn't work this time.