Thank you for your feedback posted on the Airbnb site, it is always useful to get comments as it helps us understand what we are doing right and where we should improve. In the first instance thank you for the compliments on our staff and cleanliness of the apartments. We do pride ourselves on giving our guests a personalized service and help out where we can. Secondly, thank you the constructive criticism on areas where you found cause to complain. We shall look into these and take steps to improve where in our control. We have also commented on some of these issue as follows:
Mosquitoes, unfortunately this common in most parts of Nairobi especially in areas near a water source, the River at the rear of the property in our case. We do try control this using biological spraying periodically. The bedrooms are equipped with mosquito nets and guests can also spray the rooms to control this. This is not uncommon in any part of the world that has such issues.
Replacement of broken items of the inventory, we are sure you can appreciate that we have a number of apartments which should be of a similar standard throughout. It is therefore important to replace any items of the inventory with the exact same ones that were supplied, otherwise we will end up with a “hodge podge” of differing items.
Laundry, we shall look into our systems again to make sure it is more efficient. On the cost of $3 a load is reasonable in our view. Guests can always opt to get clothes laundered from an independent laundry service, which can be arranged through our reception.
The River, as you will appreciate the quality of the water flowing is totally beyond our control, and on occasion there is an oduor that whiffs around the rear garden. Our complaints to the authorities occasionally produce some results, the water now is in a much better state and there is no smell.
Internet, we are in the process of revamping our internal network that suffered damage due to high voltage fluctuations from the main grid and are reassessing the Service Provider, it will be improved very soon.
Once again thank you for your comments and we hope you will stay with us again.