I am sorry to hear that the stay had not been very pleasant. Unfortunately I was not aware of these prior to you checking out, (despite our ongoing conversations and I had asked about the stay) hence I was not able to make any efforts to help you with these situations. Thank you for feedback nonetheless, I will address all of your comments so that others (and guests) will be able to take note of these as well.
On top of that, I would like to mention that it is my TOP PRIORITY to ensure that all my guests have the maximum / 100% satisfaction throughout their stay in my house. And I will do everything I can do ensure that. Should there be any guests/ potential guests reading this and have any questions on the apartment, please do not hesitate to approach me and I will help to address all your queries.
1)Noise: The relatively close proximity of the highway is a double-edged sword – while it is nice to be able to see the lights from outside, there could tend to be some noise from there especially during “peak sessions”. Unfortunately the period that you have stayed happens to be the Chinese New Year period hence traffic would be much heavier than usual. I also received the same comment in December from one other guest but NO OTHER GUESTS have otherwise mentioned this. It should be relatively quiet/ manageable in terms of noise levels on other usual days. Nonetheless having said that, I will be providing ear plugs for all guests going forward to minimise any impact from noise pollution. If any guests have any suggestions on how to reduce the noise further, please do let me know and I will seek my best to implement this.
2)Building/Environment: This condominium is relatively new (in age since its completed construction) - my unit was only ready around mid of last year. The upside is that you get relatively new facilities and all my furnishings are still very new. The downside is that there is still some construction going on, and as Rama had pointed out, shops below are still not occupied but there are intentions to have these rented out in the near future. With regards to dirty walls/trash/littering of cigarettes, not-so-nice neighbours/management, especially for the latter, this would be something that is not really within my control but I will definitely feedback to the management about the dirty walls/trash. On the “toxic-smelling anti-bugs pills”, these are actually the packet packs similar to wardrobe mothballs and these were kept INSIDE THE WARDROBE, not everywhere around the apartment. The ones that were around the apartment are actually the scented rose petals. The apartment will definitely NOT keep any toxic-smelling/foul-smelling items. Should there be any discomfort with regards to any items located in the house, do let me know and it is no issue at all to have them removed.
3)Proximity to KLCC: There was an error with the statement on “walking distance to KLCC”, I sincerely apologise for this. Unfortunately in my haste of setting up the account, I conveniently lifted this from a propertyguru site for the apartment without re-reading it. This has hence been removed from the page. Should there be any queries on the exact location of the apartment, or amenities nearby, do not hesitate to check with me directly I will be most happy to assist. While you cannot really walk to KLCC, it should be about within 20 mins of drive (and you can check this on your (SENSITIVE CONTENTS HIDDEN) Maps/ GPS) but should this area experience heavier traffic, this would delay. If it is possible, do check on traffic guide first, or travel during non-peak hours. Just to note, there had been other guests from overseas that have stayed for weeks but no one else had otherwise mentioned any issues with these.
4)Kitchenware: Originally there was a pot and a frying pan being provided, alongside with other plates and bowls and utensils. Unfortunately, the pot was misused by a guest that stayed before you and we didn’t have sufficient time to have it replaced. But once you had notified us, we had this quickly prepared for you. Should any other guests have any special requests on kitchenware, do let me know, or check with me if these are already in the apartment. I can help to prepare all these upon requests, as far as possible.
5)Malaysia Passenger Cabin: Unfortunately I believe everyone/ most would have experienced this if they have taken the plane in / out of Malaysia. Sorry to hear about the not-so-nice experience with this.
6)Gym: My mother frequently uses the gym and uses both the “mixed” gym as well as the “female” gym but doesn’t seem to have any issues with the guards as per what I have asked her a moment ago. I haven’t heard any feedback from other guests too. But should any guest experience any issues like these, do let me know and I will speak to management to get this sorted out. Sometimes you just have to disregard them if they are making things difficult out for no obvious reasons.
While I cannot turn back the time to help you out on all these during your stay, I hope these would provide some closure to your unpleasant experience. I wish you and Nika all the best in the rest of your other travels!