Hi Sajid, thank you very much for your feedback and we're very sorry to hear that you had such an uncomfortable stay. That of course is never our intention and we hope you give us a chance to make it right and comment on your points.
First regarding the security cameras, these were remnants from when we once owned a security camera business, Saferus Security, and thus installed for our own use and protection when we lived there. These indoor cameras were NEVER ON during any of our Airbnb tenants' stay and have not been powered on for years. Nevertheless, we have decided to remove the cameras from the home for everyone's peace of mind. The outdoor cameras will remain for protection from possible theft and break-ins.
Regarding the mess around the pool. this was due to the previous guests having an unsolicited party without our knowledge and consent!! We have filed a complaint with Airbnb regarding this guest due to the property damages incurred, and because these guests checked out late but on the same day you arrived, we did our best to clean up everything, but couldn't finish in time given how big the house is. Due to all this, we have thus decided to make a change in our processes to give us a full day buffer to clean up this home in between bookings so as to avoid this disaster from ever occurring again. This will result in less revenue for us given less days can be booked, but we stand committed to maintaining the best quality experiences for our guests, so we know this change is going to be worth it for everyone.
In regards to the complicated pool procedures, everyone who has ever owned a jacuzzi knows that's it's almost always a mess to setup and maintain! Nevertheless, we have since hired a professional pool maintenance team to install a remote pool automation system that now enables us to turn on the jacuzzi and pool heat at the flick of a button on our phones and maintain everything remotely, so we don't expect this to be as much of an issue moving forward.
We take a little offense to our furniture being called outdated but remain committed to maintaining our home to the best of its ability. We also have a maintenance guy on call to fix any problems as they arise but please understand that we are a family business and not a hotel, and so we can only come address and fix things as they are reported.
As you can see, we are doing our best to address and respond to our guests and ensure that each and every one of guests has the highest quality stay possible. We hope that this is evident in our aggregate ratings across all our listings but we must sincerely apologize for possibly providing you an experience that may not be on par with our usual standard. Please feel free to reach out to us if you have any questions or comments. Should you be in the area again, we hope you give us the opportunity to host you with the 5-star service we always strive for.
Thanks again for your feedback,
Peter & Family