We weren't going to write a review for this guest but cleanliness and location feedback prompted us to.
Sunrise Retreat is a small unique accommodation business in Port Douglas with 3 beautiful Guest Houses on a steep hill overlooking the Great Barrier Reef. We are surrounded by forest and situated just a 10 minute drive into the heart of town and 4 Mile Beach. Clearly described on all booking websites we are listed on.
Yes, you do need a car to get here and to get around!
Reem and 2 of her girlfriends booked our Guest House 1 for a 3 nights stay from the 27th - 30th of December 2016. We were asked prior to the check in date if a 4th person could stay with them but we declined due to fire regulations in Queensland and our maximum occupancy of 3 guests in this Guest House. At check in all 4 of them turned up with no car, but the 4th person apparently had a booking somewhere else we were told. A hire car was organised on the first day of their stay.
After the first night we wrote Reem a clear message as we doubted that the 4th person ever left our property due to their car not leaving at any stage. She replied promptly denying that the 4th person stayed the night and offered to show her reservation somewhere else. To be honest, we still doubt it as we weren’t born yesterday. Even if her friend had a reservation somewhere else it was still easier just to stay here with her friends and sleep on the couch...we might be wrong there.
On the third evening, Reem and her friends started to have very loud and heated arguments with foul language at around 10pm. One of the girls left the Guest House during this fight and started to walk down our steep 200m driveway into the dark, another girl following her both yelling and screaming at the same time.
That’s when we first asked them them to please keep the noise down as we had other guests on our property too.
They apologised and went back into the Guest House just to start 5 minutes later again, this time yelling, screaming, smashing things and banging doors. It really sounded like the situation was starting to get out of hand.
Rob went to see them and after opening the door and seeing the state of our Guest House!! he told them to clean up, pack up and leave our property. The polished wooden floors where covered in water and sand and it was very messy.
The girls apologised and told Rob they would leave soon.
After half an hour Rob went to check the place again and the girls where sitting in the dark on our driveway with nowhere to go…so he offered them to stay the night in our Guest House but only if they would stop fighting and go to bed. They thanked Rob and went back into our Guest house…just to start 2 minutes later once again yelling, screaming and banging doors.
It was around 11pm, by then they had woken up our other guests and our 5 year old daughter!
Rob had to go down to see them again, this time telling them to leave. 15 minutes later a car came up the driveway and after another episode of loud banging car doors they finally left and we can’t really say that we were sorry to see them leave.
Our Guest House had beautiful polished wooden floors that have now lost its shine due being walked on with wet and sandy feet for 3 days. We had to clean this place for 4 hours as there was sand everywhere! Our property is 5km from the beach and we never had guests bringing the beach back home! It is essential to rinse your feet as well as shake off your beach towels when you leave the beach…. 1 of our green bath towels is missing and the other 2 where so stained that we can't use them anymore for our guests.
We are in the Tropics and bugs and insects are part of that. Our Guest Houses are fully screened and thoroughly cleaned before every stay. If screens get opened all the time at night with the lights on inside, bugs do get in. Rubbish also needs to be taken to the rubbish bin every day to prevent attracting ants and other creepy crawlies which is also part of living in the Tropics.
WIFI drops out in some areas on our property sometimes due to the bush around us but we tell all our guests to come up to the main entertaining area where the WIFI works just fine all the time or I wouldn't be writing this review.
For Reem and her friends we suggest staying in Youth Hostels rather than small unique accommodation places where they can be loud, don't need a car and be close to the beach!