Cynthia, Thanks for your feedback! and we are so glad you had a great stay! I understand the stairs can be a challenge. I do have in our profile with the Resort directly, to issue a lower floor Condo if available. However, when you arrive for check-in the Resort staff is in control of which unit you receive, so on most occasions because of the profile request, my guests end up with a lower unit, but that is ultimately out of our control. On our listing page, It does state the following under the House Rules; You must also acknowledge: Must climb stairs - Everything is elevated in Galveston, so expect to climb at least a flight of stairs. Thank-you so much for staying with us, and we hope you will return again real soon!