Thanks for your input, Michael. I appreciate you mentioning the positive points and presenting your cons respectfully.
I would just like to clarify a few points for future guests. Regarding the heat, September is the hottest month and this year's was the hottest on record. Our location is down by the ocean at low elevation, which has the benefit of being able to walk to the beach, but the drawback of higher temperatures in the summer months. There are days we feel hot too, but we feel that comes with the territory of Hawaii so we do encourage future guests to keep that in mind when making plans to travel here in the summer months if they are very sensitive to heat. November onward, temperatures are lovely!
The neighborhood feels very safe to us...many people don't lock their doors or cars. There's one house that's in bad shape on the next street, but it's never posed any actual danger in my experience. Immediately near our house is an elementary school, which feels very safe. And I've never had any issues walking around after dark in the area.
To address the 'fine print' as mentioned, the taxes are literally the very first thing mentioned in our listing, in all capital letters, with asterisks. And we ask guests to agree to read that before going ahead to our description. It is very important for these taxes to be paid to be a legal AirBNB in Hawaii and many hosts collect this tax because we are unfortunately unable to do it via the AirBNB system. When we receive a booking, we inform guests the amount owed within 24 hours, along with detailed directions to our home. (We could not do that in this case, due to the short notice).
Which being me to the point of slow communication...from my email records, the booking was received shortly after 1pm. Shortly, after 2:30, Michael messaged us asking for the gate code, to which we replied promptly and allowed him to do a self checkin into our personal home (which we rarely do, because we like to meet the person staying in our house.) Additionally, a link to the detailed directions (with gate code) and photos is listed within our AirBNB info section, accessible to all guests once they make a booking.
Every Sunday, we have swim lessons for our daughters from 1-3pm, so we were busy and out at the time of the booking. We always make it a point to reply as soon as possible. In this case, I feel we did our best given the short notice of the booking, and the fact that we were out at the moment the booking came in. Checkin time is 3pm, and Michael arrived to our home before then. After he messaged us for the gate code, we replied within a few minutes, and he was checked into his room within 10 minutes of asking us.
I feel like some of these issues can be avoided by reading our listing closely. The taxes, directions, and checkin time are all laid out there. We hope that this response clarifies some of the points made above and encourage potential guests to reach out to us if they have any further concerns regarding the issues mentioned here. We always strive to be good hosts and will do our best to accomodate guests. Mahalo!