NAJVAŽNIJE ZNAČAJKE SMJEŠTAJA
Odlična lokacija95 % gostiju koji su nedavno ovdje odsjeli ocijenilo je lokaciju ovog smještaja ocjenom od 5 zvjezdica.
This gorgeous, tastefully decorated loft apartment with ancient wooden ceiling and terracotta floor is located within close walking distance of all Florence’s main sights, best restaurants, markets, and more! A quiet refuge in the heart of the city.
Prostor za rad na prijenosnom računalu
1 bračni krevet (1,6x2), 1 sofa
Nije prikladno za kućne ljubimce
Zabave i događaji zabranjeni
Vrijeme dolaska je bilo kad nakon 14:00
Odlazak do 10:00
This place is horrible! We really cannot fathom why it ever had positive ratings! Smelly dark apt in a very noisy building poorly furnished with only one uncomfortable full bed and a back-breaking sofa bed. Shower was not functional nor was the air conditioning. Dishes mis-matche…
Alessio & Gina odgovara:
We are disappointed and bothered by this review. As anyone can see, this review is not at all consistent with others, and as Kim remarks herself, we have very positive ratings. Nonetheless, we were very reachable and did our best to accommodate Kim but she only wanted money back. She got money back too, because she disrespected house rules by showing up with an additional guest that was not included in the reservation, and we did not charge her for it. This guest also called us late the night before, we spoke with Kim at length on the phone and through messages, and said many times we would come to see and resolve any problems, but she refused. The apartment is regularly and carefully cleaned and there is no mold, so we really are not sure what she is referring to there or what more we could have done. The shower was simply not attached to the wall and we offered to come right away to add that piece, which she also refused. The AC just needed to be turned on, and we offered to come if she couldn't turn it on...Our beds are not old. She saw in the listing there are only the two beds and one is a sofa bed, which guests repeat that both are comfortable. She actually received a great deal, and we even challenged her to look for better priced accommodation of the same level while also take on her issues with Airbnb admin because we are confident in our work, but she did not. We really worked to be helpful and are disappointed by this review. No one warned you, Kim, because it is not comprehensible what needed warning, and a long list of preceding guests in multiple apartments can back that up. Even the guests right before and after Kim gave us perfect reviews. Happy travels, Kim.
The apartment itself was beautiful and in a great location, this review is more about our satisfaction with the host. This was our first time using Airbnb, as well as our first time in Italy. We were planning on checking in at 9 PM, but let them know that we would be late and wou…
Alessio & Gina odgovara:
Dear Makinsey if you check better our house rules you will see under the section additional costs that for check in after 20.00 there's a 15€ fee to pay. Your check in was way past that time. It's for sure never our intention to take advantage of our guests, as you probably can see from our many reviews we really care about the people we host and to make their stay as comfortable and satisfying as possible. If for you was such a problem you could have had just say it and we would have be happy to show you our policies and probably we wouldn't even ask for it in the end, understanding that it made you feel uncomfortable. If anything we apologize that we aske for the fee cash and not through Airbnb, and we already communicate this to Airbnb too, that was our mistake. It doesn't change the fact that it's written in our policies that there's a fee after 20.00 of 15€ to be paid. We kindly ask you for the future to read better every rules of the apartment, room, or whatever else you intend to book before you write reviews like this. Thank you
We are an Italian-Canadian family, very passionate about serving people and our city of Florence, so we will personally see to it that you have the most delightful stay here possible! We look forward to showing you this magical city through the eyes of locals, and giving you a se…
Jezici: English, Italiano
Stopa odgovora: 100%
Vrijeme odgovora: u roku od sat vremena
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