I am Very disapoint with this letter but I suppose that was really big jet leg as like you mentioned and maybe you didn't get good time with your family there for you to be so bad with us with this unfair report !
I want to replay about all step by step:
1- never ever we receive any message or email that you told we didn't replay! Stephanos send a (SENSITIVE CONTENTS HIDDEN) to ask any needs you have for don't hesitate ask to us !Why you didn't (SENSITIVE CONTENTS HIDDEN) us like before when we deal about your enquire?Besides we are in South America we let one person 100% in Bromley for look to you in any emergency ( Nigel ) and we let his phone too!The house it is not complitily like the pictures because we took out our personal things because we don't live more there, the house it is for rent full time now, but in another side is more clean, no pollution with our personal staffs but all
furniture is there and more space you get ! The cleaner always was
The same person,and always she was ok for us! I am not there now for check in but we never had any problem with her, I will send to her this letter that you wrote about the floor and another things is not clean, we paid for it! Again, if you send just one simple (SENSITIVE CONTENTS HIDDEN) about I will ask her to go again there with you for she does how she should do!
The cleaner locket the TV control in the suitcase before you arrive and when we knew we order one new by Internet justbto serve you for this week , means that we were with a good intention to take care of you! Also we bought new shits and new towels for you, can not to say that was not clean!!! Was never used !About the basket for rabish , they are in a place that we believe it is better because it is not in front of the house because is not higienic , if we have big garden why not to isolated the rabish once don't have service every day?! But you could
change the place , the basket have wills, why didn't you movie to the front door for your convenience inside to complain and complain after left ! Foxis in London, special in this area ( green ) have in every where, even in the centre I have seen, I can not to control them, really, but they don't attack because they are afraid of people and they appear just in the night!
About the Internet, again, should you call us, you have our number!, we can not also to control the bad service for the Internet companies have done ( all is the same ) but we could try to help you if you let us to know, we could call the company! About the old food: really it is not possible! Stephanos took out all before to travel, I came earlier to Braslzil and we order our cleaner to check in this and also ask to Nigel to have a look!! Nobody lives in the house, how could have old food there? The free park exist, if you want to park in front of the house really you need to movie out just 2 hours every day or you can park just 100 meters from the house , there have free park 24 hours. Depend of your wish to walk 100 meters or movie every day between 12 to 14 , just it!
So, I recommended you like a good guest before read this because I didn't have reason not to do but now I don't recommend for the simple reason that you was not fair with us once you really didn't contact us before for we help you and after wrote so many bad things!
When Stephanos call you to ask if every things well when you arrived you answer that yes , just true that you complain about the motion sensor, but
again I believe that possible your fuse time batter you once every body lived with that in a normal way and it is there for our security, also for your security , so we really couldnt and can not to remove, not means that we didn't care with your complain as like you sad !
Our job is to rent our accommodations in Greece and here in Brasil, and all reports show that we look for our clients very well but with your bad letter about London that is not our business, ( before was our home and now we will rent full time for the year with the same family , so will not to spoil us the things you wrote in London ) but we can lost a lot bussines in Greece in this summer that is our real business , I mean, we live with this and with this bad and unfair report once all the reviews are chronological together!
With next host try to be more fair and ask and comment your issues while you are in the place for we host try to help or maybe to repair things that you are not happy!!!!