In summary Edelyn had 2 concerns about the unit, the oil leak and the overall condition of the unit and amenities. On the oil leak: The oil leak originated from one of the building pipes. Fixing the leak would entail building engineers boring a hole in the ceiling of the balcony to access the pipe. Instead of exposing Edelyn to having workers generally make a mess of the apartment she rented, we opted to wait until after she left before authorizing the repair work. We put the comfort and convenience of our guests first and so between having strangers in the apartment making holes, drilling, repairing, we decided to let the leak continue and let Edelyn stay in the apartment undisturbed. The balcony was still perfectly usable, even with the leak. It is not true that we did not take any action. In fact we immediately informed and coordinated with the building administration for the appropriate time to remedy the leak.
On the condition of the apartment: We have 13 other apartments currently on Airbnb. We've been hosting on Airbnb for around 5 years and have (at the time of this writing) around 350 reviews. Most of our postings are rated 5 (out of 5) starts or 4 1/2 stars. We use the same supply of linens and towels for all of our other apartments and no one has complained before that the bedding is stained or towels are frayed. The same team who has been cleaning our units for the past 5 years also took care of cleaning Edelyn's unit. Aside from the state of the apartment, which Edelyn was unimpressed with, many of her concerns are applicable to the entire building. Water pressure, which she described as low, is the same water pressure found throughout the entire building, used literally by hundreds of residents without complaint. The apartment lacks sockets? Again the apartment electrical plan is exactly the same as all the other studios in the building.
Finally, I must admit that Alcoves apartments are not of the same quality as a room in Shangrila or the Peninsula. Yes, at those 5 star hotels the tiles in the bathroom may not be chipped or the front door may not squeak. Of course at those hotels you pay well over $200 a night for your stay. With us Edelyn paid a special discounted rate of $30 a night.
Edelyn noted in her review that this was her first time to book with Airbnb. I regret that she was under the impression she booked a Shangrila and ended up with Alcoves.